Sportsnet NOW FAQ
What is Sportsnet NOW?

Sportsnet NOW™ is the digital destination for viewers to livestream Sportsnet Ontario, Sportsnet East, Sportsnet Pacific, Sportsnet West, Sportsnet One and Sportsnet 360 on a variety of different devices.

If you are a Sportsnet subscriber, Sportsnet NOW is available to you at no additional cost with participating cable/satellite/IP TV providers. Check with your TV provider for details.

If you do not have a television subscription, you’ve reached the place for direct purchasing.

How much does it cost per month?

If you do not have a television subscription, Sportsnet NOW has two different package options: SN NOW ($19.99/month) and SN NOW+ ($27.99/month).

You pay one month at a time and are able to cancel at anytime without commitments.

Find out what content you’re getting in Sportsnet NOW by clicking here.

Can I access Sportsnet NOW internationally?

No. Sportsnet NOW is only available for use in Canada. If you are travelling abroad, you will not be able to stream our channels.

Why is there lag between a live game on TV and the Sportsnet NOW stream?

The lag time compared to live broadcast is dependent on the device being used, the location and connection of the user, and other factors. The lag time is typically between 30-60 seconds.

Because internet streaming lags behind television, your sports apps may send off a notification of a goal or a result before you have seen it. If you wish for this not to happen, you must disable your game alerts/notifications.

Will I be required to sign in every time I visit Sportsnet NOW?

As long as you have cookies enabled, your login is remembered and you should not have to login via future visits to the site or apps in the majority of cases.

There are a number of cases that will require you to enter your login credentials again, including periodic expiry of your login, clearing of browser cache, switching browsers, logging out, or visiting in private mode on your PC.

 

What is the difference between Sportsnet NOW and Rogers NHL LIVE?

Rogers NHL LIVE™ and Sportsnet NOW™ are opposite products from one another, serving two different types of sports fans. Rogers NHL LIVE is an out-of-market hockey product, while Sportsnet NOW is for multisport fans and NHL fans who want to choose the amount of hockey to watch.

SN NOW $19.99/month

If you live in Edmonton and want to watch Oilers games, you would be able to watch all 82 of their games (39 national + 43 regional) without blackouts, making Sportsnet NOW the product for you.

SN NOW+ $27.99/month

SN NOW+ allows users to choose how much hockey they would like to watch.
SN NOW allows a user to livestream 300+ regular season games, depending on where you live, while SN NOW+ lifts blackouts for all Sportsnet exclusive games, totalling over 500.

SN NOW+ also allows users to stream more non-hockey content, such as Premier League, Bundesliga, FA Cup and Premiership Rugby.

Rogers NHL LIVE

If you live in Winnipeg but want to watch the Montreal Canadiens (making you an out-of-market fan), or if you just want to watch the largest volume of NHL games possible, Rogers NHL LIVE would be the product that best suits your needs.

For more detail on differences between Rogers NHL LIVE™ and Sportsnet NOW™, click here >

Note: Sportsnet is the sole rights-holder to the Edmonton Oilers, Calgary Flames and Vancouver Canucks, as well as 56 Toronto Maple Leafs games. Sportsnet does not own the regional rights to the Montreal Canadiens (50 games), Ottawa Senators (55 games) or Winnipeg Jets (60 games). As a result, only their national games are available with a Sportsnet NOW subscription.

What is the difference between SN NOW and SN NOW+?

The SN NOW package includes over 300 total NHL games, including all 82 games of the Oilers, Flames or Canucks, or 56 Maple Leafs games, depending on where you live. In order to get one of these team’s regional games, you must reside within their broadcast region. Regional blackouts apply.

The SN NOW+ package will lift regional blackouts for every NHL game that is exclusive to Sportsnet in Canada, totalling over 500 NHL games blackout-free.

In addition to more NHL games, subscribers will also get hundreds of extra matchups from the Premier League, Bundesliga, FA Cup and Gallagher Premiership.

If you would like to read more about the package options, click here

Are CBC and City games included in Sportsnet NOW?

Yes. All games that appear on CBC and City are included.

Note: All games that appear on Sportsnet Flames, Sportsnet Oilers and Sportsnet Vancouver Hockey games will also be included, as needed.

What content am I getting if I sign up?

Subscribers are able to choose from two packages that work for them. Game counts vary depending on the package.

Note that this list is subject to change as Sportsnet programming schedules change.

Among the sports/leagues available on Sportsnet NOW are:

NHL

Every Hockey Night in Canada, Rogers Hometown Hockey and Scotiabank Wednesday Night Hockey game

All Calgary Flames games

All Edmonton Oilers games

All Vancouver Canucks games

56 Toronto Maple Leafs games

2019 Bridgestone NHL Winter Classic®

2019 Coors Light NHL Stadium Series™

2019 NHL All-Star Game from San Jose, California

Additional marquee matchups from around the NHL

The entire Stanley Cup® Playoffs, blackouts free

The NHL Draft Lottery, Draft and Awards

MLB

Toronto Blue Jays™ games

Over 150 MLB games featuring marquee teams

The Home Run Derby and MLB All-Star game

The Postseason and entire World Series.

NBA
41 Toronto Raptors games

100+ regular season games featuring marquee teams

Select NBA Playoffs and Finals matchups

The NBA Draft

Soccer

190 Premier League matches

Over 50 matches from the FA Cup

Over 300 Bundesliga matchups, including every game of Bayern Munich

 

Junior hockey
Over 45 games from across the CHL, the CHL Top Prospects game, Team Cherry vs. Team Orr, and the entire Memorial Cup.

WWE
Monday Night RAW and SmackDown LIVE!, as well as WWE Aftermath, Experience and Main Event.

Curling
All stops on the Grand Slam of Curling tour.

Other Sports
Gallagher Premiership rugby, every race of the IndyCar season, CIS football, basketball and hockey, Rogers Cup, Tour de France, Davis Cup, and much more!

Sportsnet Original Programming
Tim & Sid, Sportsnet Central, Hockey Central, Gotta See It, Misplays and Plays of the Month, and Sportsnet Presents.

 

Why does some of the content in Sportsnet NOW differ from what is shown on television?

In rare circumstances, Sportsnet does not have the same rights to show content online or mobile as it does on TV. If that is the case, we may blackout specific programming.

Are there NHL regional blackouts in Sportsnet NOW?

Sportsnet NOW has two different packages in order to let subscribers choose how much hockey they would like to watch.

On the SN NOW $19.99/month package, users are subject to NHL blackouts. If a user is an in-market fan of the Oilers, Flames or Canucks and wishes to get their team games, plus all national games(over 300 NHL games in total) they can choose the $19.99/month package.

If a user wants to watch all Sportsnet exclusive games (over 500 NHL games in total—blackout-free), the SN NOW+ package would better suit their needs. In addition to over 500 NHL games blackout-free, SN NOW+ subscribers get hundreds of extra Premier League, Bundesliga, FA Cup and Gallagher Premiership matches.

Click here to learn more about regional blackouts.

I think an NHL regional blackout is being incorrectly applied. What do I do?

If you are experiencing a blackout, it may be because your IP address is being incorrectly mapped to a different location.

If you are experiencing a blackout that you feel is being incorrectly applied, please email nowsupport@sportsnet.ca and they will help remedy the situation

Is there a way to watch a show or game after it has aired?

If you wish to watch Sportsnet original programming after it has aired, you can access it on-demand on our desktop site. Simply sign in and proceed to the ‘Shows‘ tab, click on your desired show and episode and begin streaming.

If you missed a game and would like to watch it, proceed to our desktop site to utilize the “look-back” feature. Sign in and proceed to the Schedule’ tab and roll the schedule back to the date and time the game originally aired and click on it to begin streaming.

Note: The look-back functionality is only for the past 24 hours. Anything beyond that time period is not accessible. Look-back functionality currently only applies to: SN West, SN East, SN Ontario, SN Pacific, SN1 and SN360.

Is Sportsnet World available in Sportsnet NOW?

No. Select content from Sportsnet World is included with a Sportsnet NOW subscription. This includes Premier League, FA Cup, Bundesliga, Gallagher Premiership and more. However, the channel itself isn’t included with a subscription–only select games.

If you are a television subscriber to Sportsnet World, then it will be available to you in Sportsnet NOW.

 

Can I access Sportsnet NOW from more than one device at a time?

No. Sportsnet NOW is intended for personal use and only allows for one concurrent stream.

What are the compatible mobile and tablet devices?

Sportsnet NOW is available for use through desktop and the Sportsnet App on the following mobile devices: iPhone, iPad, as well as Android mobile and tablet devices.

How do I download the mobile or tablet app?

Go to the iTunes App Store (iOS) or Google Play Store (Android) and type in “Sportsnet.” The app is free to download and allows you to start watching Sportsnet instantly.

What are the minimum operating system versions supported by the Sportsnet App?

iOS 10.x and above

Android OS 6.x and above

Desktop version: IE 9.x+, Firefox, Google Chrome, Safari 9+

How much data does video streaming use?

Data consumption is about 1 GB of data per hour when streamed on a smartphone, and up to 3 GB per hour for each stream of HD video on tablet or connected device.

This is an estimate, and actual usage varies based on the length of the game, stream quality (i.e., bitrate), amount of features used by each user, network conditions, the device you’re using and other factors.  We suggest whenever possible to stream on WiFi connection for extended streaming sessions.

Is there a wireless data charge to view Sportsnet NOW on my mobile device or tablet?

Yes. Please check with your wireless provider to confirm whether you will be charged for mobile data usage. Many wireless providers have specific data plans to support video consumption.

What do I do if I am seeing closing captioning on while watching a live video, even though it is off on my iOS settings?

To fix issues with closed captioning, please do the following:
1. Go to your phone’s Settings
2. Go to the Accessibility option within your phone’s settings
3. Scroll to the media section, and tap Subtitles & Captioning. Turn ON Closed Captioning.
4. Launch the Sportsnet app and stream live channels
5. Now force quit the application (double tap home button, and swipe away Sportsnet App)
6. Go back to your Accessibility options and turn OFF Closed Captioning
7. Re-launch the Sportsnet app and stream live channels

Can I use Sportsnet NOW on other devices like Apple TV, Chromecast, or gaming consoles?

Sportsnet NOW is available on 4th generation Apple TV boxes, Xbox One, PlayStation 4 and Google Chromecast.

Download the Sportsnet app from the app store and click on the “SN Now” tab to sign in with your credentials.

For customers subscribing to Sportsnet with a supported TV provider you can also logon and stream live Sportsnet channels on your 4th gen Apple TV or Xbox.

How do I access Chromecast on my iOS device?

iOS Chromecast instructions: 

  1. Go to SN NOW section in the iOS app and sign in
  2. Tap on the game you would like to watch
  3. Tap the full-screen button
  4. Tap on the Chromecast icon in the top right
  5. Tap on the Chromecast device you would like to connect to

Cast playback should be initiated on your TV.

I'm seeing an "Error 1400" on my Chromecast. What do I do?

If you are trying to cast from your device and are unable to get video playback with error 1400 on your TV, please follow the below.

  1. Open SN app, go to Menu > Settings > SN NOW> Sign Out
  2. Quit the app
  3. Re-open
  4. Go to Menu > Watch > Sign In and attempt to cast again

Can I hook my iOS or Android device directly to television using an HDMI cable?

No.

At the current time streaming of Sportsnet Live channels from Apple iPhone, iPad devices directly to your TV through HDMI is no longer supported due to the latest updates to the security of our video streams.

We do remain committed to providing options to stream high quality Sportsnet NOW content to your TV, including HDMI connection from a Laptop / PC, Airplay, a native app for Apple TV 4th Gen, and Xbox One, and support for Chromecast.

Does the Sportsnet NOW iOS app support Apple AirPlay?

Yes.

The Sportsnet app does allow you to stream your SN NOW Live streams via AirPlay. You must however use the Airplay controls within the video player, and not using Screen mirroring enabled from the iOS Command Center.  Instructions.

  1. Open the SN NOW section of the app and initiate playback of a live stream
  2. Tap on the AirPlay icon on the row of player controls (if you do not initially see the AirPlay icon try to lock and unlock your screen to see if the icon appears after the unlock)
  3. Select the Apple TV device you would like to AirPlay to
  4. The Airplay icon will turn blue once a successful AirPlay playback session has started

When will I be billed each month?

You will be billed each month according to when your subscription began. For example, if you signed up on the 21st of the month, you will be billed on the 21st of every month.

I have a promo or discount code – how do I redeem it?

After selecting a package and registering, enter your promo code on the payment page and click ‘apply’. If you have a discounted promo code, your revised monthly total will appear after the page refreshes and you can then complete your purchase. If the promo code is for 100% off, you will be skipped forward to the success page.

Which credit cards do you accept?

We accept Visa, MasterCard, or AMEX.

What if I want to subscribe to Sportsnet NOW but don’t have a credit card?

Not to worry! If you have a Visa Debit, we accept those, too!

What is a Sportsnet profile, and why do I need one?

Sportsnet NOW uses a Sportsnet profile as its login. The Sportsnet login platform is used across a variety of online services, including Rogers NHL LIVE™, Sportsnet.ca, the Sportsnet App, and any fantasy league games you might play with Sportsnet. If you already subscribe (or have subscribed in the past) to these services and already have a Sportsnet login, you can use the same username and password for Sportsnet NOW. If you don’t have one, you’ll set one up as part of the registration process.

What happens if I cancel my subscription?

If you wish to cancel your subscription at any point, you may do so by clicking on the drop-down menu in the top right corner of the desktop version of now.sportsnet.ca. Once the drop-down menu is open, click on ‘Account’ and then click ‘Billing’ to cancel. Cancelling your subscription is not currently available for the iOS or Android apps. You will have access to Sportsnet NOW until the end of the month you’ve already paid for and will incur no further charges the month after, except in Quebec, where cancellation will be effective right away and you will be refunded for the remaining portion of the month. Please take the time to let us know why you cancelled so we can work to improve the service.

You can also email our customer support at nowsupport@sportsnet.ca to cancel your account, if you do not have access to a desktop computer.

How do I update my billing information?

You can update your billing information, including your payment method or credit card number in the drop-down menu in the top right corner, once you are signed into now.sportsnet.ca on desktop. Select ‘Account’ on the menu to change your payment method, credit card details, or billing address.

How do I purchase a subscription in-app?

Proceed to the Sportsnet app on your iOS phone, tablet or 4th generation Apple TV. If on your Apple TV, select the SN Now tab, if you are on your phone or tablet, tap the Watch tab. You will be given the option to sign in or purchase. Select purchase.

You will then be prompted to sign in with your iTunes account. Upon doing so, you will successfully sign up for Sportsnet NOW.

Note: If you purchase through your iTunes, you can only stream on Apple devices (mobile, tablet, Apple TV). You will not be able to stream on laptop, as purchasing through iTunes uses your iTunes account as your  login information.

How do I cancel an in-app purchase subscription?

On your iOS device:

Go to Settings > iTunes & App Store.

Tap your Apple ID at the top of the screen.

Tap View Apple ID. You might need to sign in or use Touch ID.

Under Subscriptions, Tap Manage. …

Tap on Sportsnet NOW

Click on “Cancel Subscription”

Please note: The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current billing period.

What devices am I able to use my in-app purchase subscription on?

You are able to use your in-app purchase subscription on Chromecast from the iOS app, your iPhone, iPad, or Apple TV (4th gen) devices

Can I use my in-app purchase subscription to watch on Mac, or PC devices?

Not at this time.  You are able to use your in-app purchase subscription on iOS (iPhone / iPad), and tvOS (Apple TV 4th gen devices) only.

If you wish to access on your desktop you can sign-up on the desktop site www.snnow.ca.  If you do choose to sign up on desktop, please make sure to cancel your in-app purchase subscription so you are not billed twice.

How do I change my existing plan?

Currently the only way to change your plan once you have subscribed is:

1.       Go to Settings > iTunes & App Store.
2.       Tap your Apple ID at the top of the screen.
3.       Tap View Apple ID. You might need to sign in or use Touch ID.
4.       Under Subscriptions, Tap Manage. …
5.       Tap on Sportsnet NOW

What happens if I upgrade to the $27.99 subscription?

Your existing subscription will be cancelled and a new subscription at the higher tier price will be purchased. You will be immediately billed for a full month subscription of the higher plan, minus the remaining portion of the lower plan.

You will also get a new billing anniversary date, one month from the upgrade action.

What happens if I change to the $19.99 subscription?

Your existing subscription tier will remain until the next renewal. At the next renewal you will be billed and your subscription changed to the lower tier and lower price point.

How do I restore my purchase?

On my iOS device go to:

Tap SN NOW

Tap Subscribe Now

Tap Restore Purchase

Enter your iTunes credentials

This will allow your existing subscription to be restored on this device.

Is an in-app purchase option available on Android devices?

Not at this time. Please visit www.snnow.ca to subscribe on your Android device.

I have a valid in-app purchase subscription but the channels are not unlocking or restore purchase button is not available

I) Make sure you have the most recent version of the Sportsnet app for iOS or Apple TV from iTunes

II) Perform a “Restore purchase” to see if this re-enables your subscription

III) Check your Sportsnet NOW subscription is still valid in iTunes:

Go to Settings > iTunes & App Store.

Tap your Apple ID at the top of the screen.

Tap View Apple ID. You might need to sign in or use Touch ID.

Under Subscriptions, tap Manage.

Tap on Sportsnet NOW –validate your subscription is still active

What is a “Participating TV Provider” and which TV providers participate?

A participating TV provider refers to the cable or satellite companies that have agreements in place for their customers to access Sportsnet NOW. For example, if you are a Rogers TV customer and subscribe to Sportsnet, simply log in with the same credentials you use to manage your monthly bill and you will be granted access to the service.

Participating TV providers for Sportsnet NOW: Rogers, Bell, Bell Aliant, TELUS, Shaw, Cogeco, Sasktel, NorthwestTel, Eastlink, Hay Communications, V Media, Mitchell Seaforth Cable TV, TCC, WTC TV, Access Communications, Cable Cable, City West, Execulink, Hurontel, Seaside Communications, TbayTel, Source Cable, Novus, Videotron and MTS.

I am a Sportsnet, Sportsnet One and/or Sportsnet 360 cable subscriber with a participating TV provider but I am unable to access all the networks on Sportsnet NOW?

Contact your TV service provider to ensure your online registration is complete and that your subscription is current.

Why isn't my TV provider listed?

We are working to add additional TV providers to Sportsnet NOW. If you don’t see your provider listed, contact them to express your interest in receiving Sportsnet NOW.

As a customer with Sportsnet NOW in my cable package, do I get SN NOW+ content?

SN NOW+ is a direct-to-consumer only product offering where you pay one month at a time and are able to cancel at anytime without commitments. It is not included as part of cable, satellite or IPTV television packages.

However, as a Sportsnet television subscriber, you continue to  get access to the SN NOW tiered content offering at no additional cost to what you pay for your television subscription. SN NOW is a direct feed of all the Sportsnet channels you get at home, including Sportsnet’s regional channels (Ontario, East, West and Pacific), Sportsnet ONE and Sportsnet 360, depending on what channels you subscriber to in your television package.

Why am I seeing an error message displaying in a screen overlay on Sportsnet NOW?

Error messages from your TV service provider may appear on Sportsnet NOW. Messages appear when there is an issue with your video service subscription. In this case, you should contact your TV service provider customer service department for further assistance.

How do I contact Sportsnet regarding on-air programming, talent, or advertising?

Please email Sportsnet Audience Relations at: feedback@sportsnet.rogers.com

How do I get technical or billing support for Sportsnet NOW?

Email nowsupport@sportsnet.ca for any questions, including cancelling your account.

I subscribe to Sportsnet through my TV package but am having trouble viewing my content. What do I do?

If you subscribe to Sportsnet via a television provider but are having trouble accessing content, please contact your service provider.

Payment Inquiries?

Rogers Communications Canada Inc.
– Cash Management
One Mount Pleasant Rd.
5th Floor
Toronto, ON
M4Y 2Y5